Terms & Conditions


  1. Consent

  1. By accessing any part of this website, you indicate that you accept these terms and conditions and are prepared to be legally bound by these terms and conditions.

  2. If you do not accept these Terms and conditions and do not want to be legally bound, you must leave this website immediately.

  3. Menuoctopus reserves the right to change the terms and conditions from time to time by changing it on Menuoctopus.com without any further notice to you.

  4. We advise you to print a copy of the Menuoctopus terms and condition for future references if necessary.


  1. Ownership and position

  1. The website shall remain the property of Menuoctopus.com at all times and shall not pass to the users.

  2. All the content which feature on this site including, but not limited to, photographs, graphics, images, videos, designs are protected by copyright and trademark right.

  3. You are allowed to use this website to print and download from the website for personal use only.

  4. You are not allowed to use any data or content for commercial purposes or resale.

  5. You are forbidden to modify or use any content for any other purposes or commercial use.

  6. Any original materials including logos, images, graphic, text and database contents are the property and trade mark of Menuoctopus.com or the respective food establishment.

  7. Unauthorised use of any content from this website will be violation of the Property Act.

  8. Menuoctopus will not be liable for any damages caused or viruses to your computer equipment or any other equipment you use to browse our site or download any text, images, graphic content.


  1. Changes of the Terms and Condition

  1. Menuoctopus reserve the right to change these terms and conditions from time to time by posting changes online.

  2. Please review these terms and conditions regularly to be aware of any changes made by Menuoctopus.com.

  3. We will post updated terms and conditions on our site and it will take effect immediately.

  4. Your on-going use of the site, after terms and condition updated, will be treated as your acceptance of the updated terms and conditions.

  5. We instruct our customers to print a copy of these terms and conditions for future references.


  1. Third Party Links

  1. Our site may contain links to third party sites.

  2. Third-party websites are not under our control.

  3. We are not liable for materials, content, accuracy, errors or practice of these websites.

  4. Menuoctopus provide these links as a convenience for our customers and unless explicitly stated otherwise, does not necessarily imply endorsement.

  5. If you decide to use these links for further information you do so at your own risk.

  6. Menuoctopus will not be held liable for any loss or damages caused by the use of the third-party site.

  7. If you decide to use any of these links you do so at your own risk.

  8. We will not be liable for any damages caused or viruses to your computer or any equipment you use to browse these sites or download any content.


  1. Pricing

  1. We ensure the prices are matched with your local food place and where possible obtain a better price by way of a price reduction, discount or a promotion.

  2. We have made every effort to ensure that all the information on this site is accurate including, description of the products, prices and ingredients (where applicable) and details of the food establishment.

  3. However, due to the large quantity of data from the menus, we cannot guarantee that all the menus, content, information and materials will be error free.

  4. In the rare event of incorrect prices being displayed then this is the price you pay.

  5. However, the food establishments reserve the right to cancel your order.

  6. Where the order has been fulfilled and it is discovered that you have overpaid, you will not be reimbursed.

  7. Similarly, if the order has been fulfilled and it is discovered that you have been undercharged, then there will be no liability to you.


  1. Ordering through menuoctopus.com

  1. By submitting your order to your chosen restaurant or takeaway, you agree that you have checked the details of your order.

  2. By checking, you confirm that:

  1. You agree to pay the price as displayed for the respective products;

  2. You agree you have carefully checked the exact product(s) and exact quantity you are ordering;

  3. Where you have concerns of allergens, you have contacted the respective food establishment to resolve any allergen queries before placing order;

  4. You understand menuoctopus is a platform for placing orders and all queries such as delivery, delivery times, missing products, allergen enquiries and complaints or compliments should be discussed directly with the food establishment where the order is placed.


  1. Where the original order was placed and paid via the menuoctopus platform and a mutual cancellation is agreed by both parties (the customer placing the order and the food establishment) before the fulfilment of the order, then menuoctopus will issue the refund within 15 working days less any admin and processing fees which will not be more than 10% of the sales value.


  1. Promotion

  1. In some cases, we will partner up with your local restaurants and takeaways to bring you special discounted prices.

  2. To take advantage of the discount price you will need to enter the appropriate promo code with your order.

  3. Menuoctopus and your local food establishment reserve the right to withdraw any promotional offers at any time without any notification.

  4. If the order is placed without the mention of the promotion code, then the discount cannot be applied in retrospectively.


  1. Your personal data privacy and policy

  1. You agree your personal information may be retained and used by us as long as the law allows.

  2. Menuoctopus is committed to respecting your personal information and will ensure that any personal information you provide to us, or collected from you through accessing the website or through any mobile application or other devices, is kept confidential.

  3. Your personal details will be stored securely, treated with confidence and processed in accordance with the UK Data Protection Act 1998.

  4. When you visit the website to register, you will be asked to provide details about yourself including name, address, telephone, e-mail.

  5. We may also collect information regarding your usage of the website, services, reviews, e-mails and letters you send to us.

  6. By use of the digital technology such as mobile, tablet or any other devices, we may collect other technical information, such as IP Address, NFC Tags, QR Codes, location, device connection type, mobile payment methods, and operation systems (unless you selected to remain anonymous through your device settings).

  7. This information will be collected automatically by the use of the website or services through devices and mobile devices browsed on Menuoctopus.com.


  1. Signing up

  1. During the Signing Up process, you will be required to enter your personal information.

  2. This is so that delivery of your products or our services is carried out accurately and charged correctly.

  3. In order to bring you fantastic and relevant offers, under the newsletter, please select all the different types of cuisines you want to be contacted about during sign up.

  4. You can change this in account settings to suit your changing tastes. We will only contact you directly, either via SMS or email and we will never sell or pass your information to third parties that will be able to identify you.


  1. Cookies and how we use cookies?

  1. Cookies are small pieces of information or software that is stored on your hard drive by your web browser.

  2. Cookies are used to store information such as when or which store you visit and track information about your use of the website.

  3. We use cookies so as to be able to build up a profile of your interests and preferences and this may be used by us to make your visits to our site more enjoyable and meaningful.

  4. When you visit our website, our web server may send cookies to your computer, which enables us to recognise your computer but not specifically who is using it.

  5. When you log into our website only then we know that the cookie information belongs or relates to you.


  1. Use of the collected information

  1. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focused information each time you visit our website.

  2. Cookies will be used to collect information about your browsing behaviours in order to make advertising relevant to you and your interests.

  3. Where you have indicated accordingly, you agree that we may share the information with selected third parties, but you will not be directly identifiable to them. For example, we may send you e-mail or SMS on behalf of your local food establishments regarding any latest offers or news that we believe will be of interest to you.

  4. You agree that we may use the information to let you know about our other products and services, which we believe will be relevant to you, which may include direct marketing and we may contact you via SMS or e-mail.

  5. We may use the information to contact you to carryout questioners regarding our service to improve our service or even inform you regarding any changes or development to the website and services.

  6. Your information will enable us to provide a better customer service and will be able to analyse your information to administrator and improve and develop our overall business and most of all it will help us to prevent fraud.

  7. We share your information with third parties to carry various activities that are essential for running of the business, such as processing card payments, security maintenance.

  8. By submitting your personal details you agree to this processing and storing facility.

  9. We will take all the necessary steps to ensure your details are treated in accordance with Data Protection Act 1998 and accordance with our Privacy Policy.


  1. Your Rights

  1. You have the right to request that we don't send marketing material to you and this can be done by ensuring the correct consent boxes are ticked under account settings.

  2. If you don’t want us to use your data in such a way or change your mind about being contacted in the future, please let us know by using the Contact Us page or email to info@menuoctopus.com or amend your personal profile setting.

  3. You have the right to see the information we hold about you or ask us to amend your details to ensure that it is accurate and up to date.

  4. You can make a formal request for us to provide you a copy of any information we hold about you.

  5. This can be done by contacting use via e-mail or telephone.

  6. We reserve the rights to charge a fee up to the maximum allowable amount of £10 to meet our costs.




  1. Security of your information

  1. Keeping your information secure is very important to us.

  2. We take all reasonable measures to protect and safeguard your information from unauthorised use and against unlawful processing, damages and accidental loss.

  3. We will keep your information for a reasonable period or as long as the law allows.

  4. Please be aware that we cannot guarantee that any data transition over the internet is completely secure, hence any transaction is at your own risk.

  5. As registered users, you are responsible for keeping your user ID and password confidential and secure.

  6. We advise you not to share your personal details e.g. password, and username with anyone.

  7. Unless we negligently disclose your password to third party we will not be liable for any unauthorised transaction entered into your account using your password and user ID.


  1. Security and limitation of use

  1. Users can enjoy this website without being registered.

  2. However, to place orders, or gain exclusive promotional offers or latest information from their local food establishment customers will be required to register.

  3. You must provide complete and accurate details of yourself and notify us to keep this information up to date.

  4. Customers must keep their password confidential at all times and must not disclose or share it with anyone.

  5. If you suspect someone has knowledge of your password, you should change it by logging in or contact Menuoctopus immediately.

  6. You are forbidden to use this site unlawfully, including interfering with any other person’s use of the site.


  1. Changes to our privacy policy

  1. Any changes to our privacy policy will be available on the website and where appropriate through e-mail notification, and it will take effect immediately.

  2. All information, comments and queries relating to our use of your details are welcomed and should be sent to info@menuoctopus.com


  1. Charges

  1. We reserve the right to increase the service or admin charge by giving notice to the customer.

  2. We reserve the right to increase service or admin charge by giving to the customers not less than 30 days prior notice.


  1. Events outside our control

  1. While Menuoctopus tries to ensure this website is normally available twenty-four (24) hours a day, however Menuoctopus will not be liable if this website is unavailable at any time or for any period.

  2. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). We will not be liable for any direct and indirect loss of business, profit, sales, revenue and loss of business opportunity.

  3. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  4. Strikes, lock-outs or other industrial action, civil commotion, riot, invasion, fire, explosion, storm, flood, earthquake terrorist attack or threat of terrorist attack other natural disaster (Act of God).

  5. While we try to ensure this website is normally available twenty-four (24) hours a day, however Menuoctopus will not be liable if this website is unavailable at any time or for any period.

  6. This site may be unavailable from time to time to carryout maintenance and upgrades.

  7. We will endeavour to notify customers in advance of any disruptions of service.

  8. However, this cannot be guaranteed and we reserve the right to access this site for maintenance at any time without any notice.



  1. Modification

  1. We will change the website from time to time to make changes to the service which is necessary to keep up with the fast growing E business.

  2. We will, wherever possible, ensure that any planned maintenance and upgrade takes place during off peak times.

  3. Where possible, users and customers will be notified in advance of any distributions to the service that may be caused due to maintenance. However, this cannot be guaranteed and we reserve the right to suspend access to the website without notice.


  1. Governing Law

  1. The terms and conditions of use, privacy policy, cookies and any matter relating to this website shall be governed by English Law and any dispute shall be resolved exclusively in court of England. These terms and conditions are only in the English language.


  1. Disputes

  1. If any transactions taking place through menuoctopus.com results in a dispute between the restaurant or takeaway, menuoctopus will intervene only at the customer’s request.

  2. Where possible, the customer is urged to resolve any issues directly with the food establishment.

  3. Should Menuoctopus be asked to intervene, we will arbitrate and our decision is final